Refund Policy

1. Our 14-day money-back guarantee

If you are not satisfied with a paid Living Page plan, you can request a full refund within 14 days of your first payment for that plan. Just email hello@livingpage.app from your account email and we will arrange it — no long forms, no interrogation.

2. Cancelling and renewals

Paid plans are billed in advance and renew automatically until you cancel. You can cancel at any time from your account. When you cancel:

• you will not be charged again for the next period;
• your paid features stay active until the end of the period you have already paid for; and
• your account then moves to the free plan (your published flipbooks may be subject to the free-plan limits).

Because you keep access until the end of the paid period, we do not automatically refund the remainder of a period after a cancellation, except within the 14-day guarantee above or where the law requires it.

3. Renewal charges

The 14-day guarantee applies to your first payment for a plan. Renewal charges are not automatically refundable, but if a renewal caught you by surprise — for example, you meant to cancel and hadn’t used the Service in that new period — get in touch and we will look at it fairly. We would always rather do the right thing than argue over a charge you didn’t intend.

4. Your statutory rights

Nothing in this policy affects your legal rights. If you are a consumer in the UK or EU, you normally have a 14-day right to cancel a purchase of digital services. Where you ask us to start providing the Service immediately and you begin using it within that period, that cancellation right may end — but our 14-day money-back guarantee above is designed to give you the same reassurance either way. You also keep your legal rights if the Service is faulty or not as described.

5. When a refund may not apply

We may decline a refund where:

• the 14-day guarantee window has passed (outside of your statutory rights or a fault with the Service);
• the request relates to a breach of our Terms of Service — for example, an account suspended for misuse; or
• there is clear evidence of fraud or abuse of this policy.

6. How to request a refund

1. Email hello@livingpage.app from the email address on your account.
2. Tell us which plan and, if you can, the Paddle order or receipt number.
3. We will confirm and, where approved, process the refund through Paddle. Refunds usually reach your payment method within 5–10 business days, depending on your bank or card provider.

7. Questions

If anything here is unclear, email hello@livingpage.app and we will help. This Refund Policy forms part of our Terms of Service.