Privacy Policy

1. Who we are

Living Page (“we”, “us”, “our”) is a service operated by Richard Henney, a sole trader trading as Living Page, based in the United Kingdom. We are the “data controller” for the personal data described here. You can contact us about privacy at hello@livingpage.app, or by post at [registered contact address — to be completed before launch].

2. What we collect

We collect only what we need to provide and improve the Service:

• Account details — your name, email address, password (stored securely, hashed), workspace and brand names, and your plan.
• Content you upload — the PDFs, documents, and related material you put into the Service (“Your Content”). This may contain personal data if you choose to include it; you control what you upload.
• Billing details — handled by our payment provider, Paddle. We receive limited information such as your plan, country, and the last few digits and type of card; we do not store your full card number.
• Usage and analytics — basic information about how the Service and your published readers are used, such as view counts and, on paid plans, per-page or reader-level analytics. We aim to keep this privacy-respecting and to minimise identifiable data.
• Technical data — information your browser or device sends automatically, such as IP address, device and browser type, and log data, used for security and to keep the Service working.
• Messages you send us — for example, support emails or waitlist sign-ups.

3. Why we use your data, and our legal basis

• To provide the Service — creating your account, hosting and delivering your flipbooks and embeds, and giving you analytics. Legal basis: performance of our contract with you.
• To take payment — managing subscriptions and refunds through Paddle. Legal basis: contract, and compliance with legal (e.g. tax) obligations.
• To keep the Service secure and working — preventing abuse, fraud, and technical problems. Legal basis: our legitimate interests in running a safe, reliable service.
• To communicate with you — service messages, replies to support requests, and important notices. Legal basis: contract and legitimate interests.
• To improve the Service and, if you opt in, send updates — product news or marketing where you have asked to hear from us (such as the waitlist). Legal basis: consent, which you can withdraw at any time.

4. Your Content and the people it may mention

When you upload documents, you decide what they contain. If Your Content includes other people’s personal data, you act as the controller of that data and we process it on your behalf (as your “processor”) to host and deliver it. You are responsible for having a lawful basis to upload and publish it. We only use Your Content to run the Service, as set out in our Terms of Service.

5. Who we share data with

We do not sell your personal data. We share it only with trusted providers who help us run the Service, under contracts that protect it, including:

• Paddle — payments, billing, tax, and fraud prevention (Merchant of Record);
• Cloudflare — hosting, content delivery, storage, and security for the Service;
• Email and support tools — to send service messages and reply to you.

We may also disclose data if the law requires it, to enforce our Terms, or as part of a business sale or reorganisation (in which case your data stays protected by a policy at least as protective as this one).

6. International transfers

Some of our providers process data outside the UK or EEA. Where they do, we rely on appropriate safeguards — such as UK/EU adequacy decisions or standard contractual clauses — so that your data keeps a similar level of protection.

7. How long we keep it

We keep personal data for as long as your account is active and for a reasonable period afterwards, then delete or anonymise it — except where we must keep certain records longer (for example, invoices for tax purposes). When you delete Your Content or close your account, we remove it within a reasonable period, allowing for backups and normal caching.

8. Your rights

If you are in the UK or EU, you have the right to access your data; to correct or delete it; to restrict or object to certain processing; to data portability; and to withdraw consent where we rely on it. To exercise any of these, email hello@livingpage.app and we will respond within the time the law allows.

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ico.org.uk) or your local data protection authority — though we would appreciate the chance to put things right first.

9. Cookies and similar technologies

We use a small number of cookies and similar technologies that are needed to run the Service — for example, to keep you signed in and to keep it secure. We aim to keep analytics privacy-respecting and to avoid unnecessary tracking. Where we use anything beyond what is strictly necessary, we will ask for your consent first.

To protect certain forms — such as the no-account “try it” PDF upload — from bots and abuse, this site is protected by Cloudflare Turnstile, which may set a cookie and collect limited technical information to tell humans and automated traffic apart. Your use of Turnstile is subject to the Cloudflare Turnstile Privacy Policy and Cloudflare’s Terms of Service.

10. Children

The Service is for business and professional use and is not directed at children. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. If a change is significant, we will let you know (for example, by email or a notice in the app). The “last updated” date at the top shows the current version.

12. Contact

For anything about your privacy or this policy, email hello@livingpage.app.